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Pricing and Billing
Tax Exempt?
  How do I establish tax exempt status for my organization on CompTIA Marketplace?
Process to apply for sales tax exempt status on the CompTIA Marketplace:
  1. Please provide proof of your sales tax exempt status (example) along with the details of your CompTIA Marketplace Customer Account. Customer Account details you need to provide include: First Name, Last Name and Email Address.  Send information to
  2. Within 5 business days, we will confirm validation of your tax exempt status and update your customer record on CompTIA Marketplace to reflect your status.
  3. You can then purchase products on the store and you will not be charged sales tax.
Do I have to pay sales tax?
  You will need to pay sales tax if you are located in a place where Pearson does business. Sales tax will be dynamically calculated and displayed during the checkout process. 
I have a question on my charges.
  If you have a question about a charge, please review your order history first. To view your orders, login to the "My Account" link at the top right hand side of our site and then click "Review orders / track packages". Here you can compare your order history on our website with your financial records. If you have additional questions or concerns, please contact customer service for further assistance.
When will my credit appear on my account?
  The time it takes for your credit to appear on your account may vary.  However, credits usually take 7-10 business days from the time we received your item(s).
When will my credit card be charged?
  Please allow 1 business day for processing of your credit card and email-arrival of your voucher number and redemption instructions.